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I called the 866 customer service number at 6:31 pm. That would put it at almost a month without the GPS, something he uses for work frequently and has already been without for over 2 weeks! He then asked if I would make a call to see if I can get through to anyone. We even had the name of the individual who signed for it! He told them this and he was then told they would expedite the shipment of the item, but that it would take 7-14 business days for us to receive it. He logged into FedEx website and discovered it had indeed been received by them on the 19th at 12:31 pm. Here it is Friday evening, the 30th and we got no GPS! According to my husband, he called customer service about it earlier in the day, and was told they did not receive the GPS we sent them.
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In their very own email they state: “Turnaround time is 7-10 business days from when you ship it to us to when replacement is received.” Based on that statement, the latest we should have it should be September 28th, 2011. After I am done sharing my experiences with others, I doubt anyone I know will ever do business with them again. I will never do business with them again. It is a wonder to me that they are still in business frankly.
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This company has the worst product support and customer service of any company I have even dealt with, and I have dealt with some pretty awful customer service over the years. Eventually being unable to do so, she simply hung up on me. From the time she got on the phone she spent the entire 25 mins working hard to blow me off. At not time did she even try to offer me a fix or help of any sort. When I refused to accept that answer, the "supervisor" said in a very snarky voice, fine then we can escalate this and the solution will be that we will remove the website. But their answer was that they do not support the product any longer, that you therefore can not activate the product online, and that they can't do anything about that. The only problem is the limit on the number of activations. " This website is up and functional as of and is allowing registration/activation of Navigator 6. If you still have questions, or if you have problems activating your TomTom software, contact our Support department. It will again show you the activation code for your device. Note: Should you ever need to reinstall the software, you can visit the website again. Here you can enter the activation code from the website.
#LOST TOMTOM ACTIVATION CODE LIFETIME SOFTWARE#
In fact, it says right on the website that "This is the activation code required to run the software on your device." This activation code will only enable the software to run on that particular device. The system should allow unlimited registrations/activations as long as the product is installed on only one device at a time. As I tried to explain to the "supervisor", my problem is not with the software, it is with the registration/activation website and online registration/activation process.
#LOST TOMTOM ACTIVATION CODE LIFETIME INSTALL#
Use of the software plus the registration process is still covered under the EULA contract which goes into effect when you install the software and/or register the product and/or use the product. TomTom is registering the new Navigator 6 software via their website just as they always have done. But the program is being sold through 3rd parties as new and unregistered. The answer to everything was they no longer support it. I was eventually informed that the tech folks didn't bother to call me back because they no longer support this program.Īfter I refused to simply be blown off and insisted on speaking to a supervisor, I got a woman who simply repeated the same info over and over again no matter what, while all the while accusing me of making the discussion go around in circles. I called on Tuesday and spent another 45 minutes on the phone almost having to start from scratch. They were supposed to call me back on Monday, the next business day. Their support staff seem to know nothing about the products or their services and need to put you on hold to answer almost any question.Įventually my issue got kicked up to a supervisor who eventually said it would have to get kicked up to the next level service because the program was "no longer supported" but that the next level service folks would be able to help. I called spent almost an hour on the phone the first time. Despite the fact that the EULA says it can only be used on one device at a time and sets no limits on how many devices it can be installed on overall, the registration service on their website refused to allow more than 2 activations or installations. But when I went to register it and activated it online, the system would not let me. When my new phone arrived, I uninstalled the Navigator 6 from my wife's phone and installed it on my new phone.